Onboarding

AIT IT Onboarding Plan: Seamless Transition to Managed IT Services

1. Initial Engagement & Transition Team Setup

We start by assigning a dedicated transition team responsible for managing every step of the onboarding process. This team ensures seamless communication and coordination, working closely with your existing IT provider to gather all critical data and transfer it securely to AIT. This structured approach minimizes any risk of miscommunication while keeping your team informed at every stage.

2. Information Gathering & Baseline Assessment

During the first week, AIT conducts a detailed information-gathering phase where we assess your existing IT environment. We take an inventory of network configurations, hardware assets, software licenses, and user access levels. By understanding your infrastructure thoroughly, we are able to identify any immediate improvements, making your IT environment more efficient and secure from the outset.

3. Clear Communication Strategy

Throughout the onboarding process, AIT emphasizes maintaining clear and transparent communication with your team. We send regular updates to keep you informed about the current progress of the transition. Additionally, collaboration platforms like Microsoft Teams or other tools are used to facilitate smooth interactions between your staff and our onboarding experts.

4. No Downtime Commitment

We are committed to ensuring that your business operations remain unaffected during the switch to AIT. Any necessary downtime will be strategically scheduled during off-peak hours to avoid disruptions. By coordinating system reboots, tool installations, or migrations to occur outside of regular business hours, we ensure your day-to-day operations continue without interruption.

5. Configuration & Management Tool Installation

One of the critical parts of our onboarding is the installation of AIT’s proactive monitoring and management tools. These tools help us keep a close eye on your IT systems from day one, enabling immediate issue detection and resolution. Our tools also ensure that your network remains secure while optimizing uptime and maintaining performance standards.

6. Documentation and Support Setup

We believe in the importance of thorough documentation. AIT will meticulously document all aspects of your IT infrastructure, including network setups, security configurations, and user access rights. This documentation will be easily accessible, providing you with full visibility into your IT environment. Simultaneously, we’ll set up support channels and service level agreements (SLAs) to ensure smooth communication and issue resolution moving forward.

7. Customized IT Strategy Meeting (60 days)

After 60-90 days, AIT will hold a detailed IT strategy meeting to align your long-term technology goals with business objectives. This strategy session involves assessing performance metrics from the initial onboarding phase, offering recommendations for infrastructure improvements, technology upgrades, and exploring cost-saving opportunities that match your business needs.

8. Exit Criteria & Feedback

At each stage of the onboarding process, AIT sets clear exit criteria, ensuring that all tasks are completed to your satisfaction before fully transitioning into support. Additionally, we actively seek feedback from your team to continuously refine our approach. This ensures a smooth transition, high customer satisfaction, and consistent improvement in service delivery.

9. Continuous Monitoring & Proactive Management

Once onboarding is completed, AIT takes full ownership of managing and securing your IT infrastructure. Our team provides 24/7 continuous monitoring and proactive management of your systems. From regular updates to immediate responses for security patches, AIT ensures that your network stays secure, efficient, and reliable at all times.

Timeline

• Pre-Onboarding (7 days): Information gathering and planning
• Onboarding Day: Installation of monitoring tools, system configuration, and introduction to AIT
• Post-Onboarding (60 days): Strategic IT planning, continuous monitoring, and support

Cost Structure

No onboarding fee is charged for clients signing a 2-year agreement. For shorter agreements, a one-time onboarding fee equal to 1-2 months of service may apply.

Conclusion

By partnering with AIT for managed IT services, you’ll enjoy a seamless transition, minimal downtime, and comprehensive support tailored to your business needs.