FAQ

The managed IT services provided by AIT involve a proactive and comprehensive approach to IT management. This includes support, security, maintenance, and strategic guidance to ensure your IT infrastructure supports your business goals. Their services cover everything from IT support and cybersecurity to regular maintenance and strategic IT consulting, all aimed at reducing IT issues and creating a stable and predictable IT environment.

AIT offers a variety of cloud services, including hosted applications, storage, and email in their secure virtual private cloud environment. These services are designed to provide businesses with scalable, flexible, and secure IT solutions that support growth and innovation.

Yes, AIT can support businesses that already have an internal IT team. They offer additional resources and support to complement your existing IT staff. By collaborating with your IT personnel, Velo combines their institutional knowledge with the expertise of their managed IT services team to provide the best of both worlds, enhancing your IT capabilities without replacing your current team.

The fixed monthly fee for Managed IT Services includes unlimited IT support, cybersecurity measures, regular maintenance, strategic IT consulting, and access to the four service delivery teams (Support, Security, Strength, and Strategy). This fee covers all necessary services to manage your IT infrastructure effectively, without any additional charges for overage, on-site trips, or usage fees.

The strategic alignment process involves compiling an alignment report, which assesses the current state of your IT infrastructure and identifies areas for improvement. This report creates a roadmap for making your IT systems as efficient as possible, focusing on aligning your technology with business goals, optimizing performance, and ensuring that your IT environment supports your company’s long-term success.

AIT works with clients to plan and execute IT infrastructure upgrades by first conducting an assessment of the current infrastructure to identify areas for improvement. They then develop a comprehensive upgrade plan that aligns with the client’s business objectives and budget constraints. Throughout the upgrade process, AIT’s project team collaborates closely with the client, ensuring that the project is executed smoothly and that the upgraded infrastructure meets the desired outcomes for efficiency, security, and performance.

AIT has a diverse range of industry expertise. Our experienced team adapts our approach to address the specific challenges and opportunities within each sector.

The Hardware as a Service (HaaS) model offered by AIT allows businesses to get the hardware, software, and services they need with zero capital investment. This model provides an all-inclusive monthly rate, which helps businesses avoid surprise IT expenditures and enables better budgeting and financial planning. The HaaS model also ensures that businesses have access to the latest technology without the upfront costs associated with purchasing new equipment.